Support

Open Settings > Help in the game and tap Restore Purchases. That brings back world passes, riders, cosmetics and your Tube Club membership on the Apple Account that bought them.

Super Tubes and Patch Kits are consumables: they are counted once when bought and are used up as you spend them, so they are not restored after they have been used. If you were charged and nothing arrived, email us with your support information (see the last topic) and we will sort it out.

Tube Club is managed by Apple. On your iPhone or iPad open Settings, tap your name, then Subscriptions, and choose Tube Bros. You can switch plans or cancel there. Cancel at least 24 hours before the renewal date to avoid the next charge; you keep the Club benefits until the period you paid for ends.

Deleting the game does not cancel the subscription.

Purchases are processed by Apple, so refunds are too. Go to reportaproblem.apple.com, sign in, choose the purchase and follow the steps.

Progress, settings and custom rivers sync through iCloud. Check that you are signed in to the same Apple Account on both devices and that iCloud is turned on for Tube Bros (Settings, your name, iCloud, then the list of apps). Open the game on the old device first so it saves, then open it on the new one and give it a moment.

Nearby: every device needs Tube Bros open on the 2-4 Players screen (2 Players on Android), with Bluetooth and Wi-Fi switched on (you do not need to be on a network). Allow the local network and Bluetooth prompts when they appear. If a device does not show up, back out of the screen on every device and go in again.

Online: on iPhone and iPad, every player must be signed in to Game Center. One taps Create a room and shares the code; the others type it and tap Join. The room stays open for more friends until the race starts.

Quick Race: sign in to Game Center and tap Quick Race. If nobody else is looking, computer riders fill the race after about 30 seconds.

Every device also needs the same version of the game. If the game says another player is on an older version, update everyone from the App Store.

Sign in to Game Center in your device's Settings > Game Center, then reopen the game. Scores and achievements you earned while signed out are posted the next time the game sees you signed in. Runs made with a Super Tube are finished rivers but never count for leaderboards or race achievements.

A few things help. Thread the gates cleanly to earn bonus patches from your score, look for the Super Patch power-up, and keep moving so the chaser stays behind you. Turn the CPU rival down to Chill or Off in the Lobby. The Instructions button on the main menu covers every gate, hazard and power-up.

In the River Editor, save your river and use Share to send it as a .tuberiver file by Messages, AirDrop, email or anything else. On the other device, tap the file and choose Tube Bros to open it. It appears under My Rivers on the Rivers screen.

Open Settings in the game and switch off reminders, or turn off notifications for Tube Bros in your device's Settings.

Signed up but heard nothing? We send a confirmation email first, and you are only on the list once you tap the link in it. Check your spam folder, or sign up again after ten minutes to have it sent again.

To leave, use the unsubscribe link at the bottom of any email we sent you, or go to the unsubscribe page and enter your address. It takes effect straight away.

Email support@tube-bros.com. It helps a lot if you include your support information: in the game open Settings > Help, tap Copy, and paste it into your message. It lists your app version, device and a couple of anonymous IDs, nothing more.